Terms & Conditions
By using NaijaFind — as a visitor, business owner, or contributor — you agree to be bound by these terms in full. Please read carefully.
Table of Contents
- Introduction & Acceptance
- Who May Use NaijaFind
- Business Listings — Ownership & Authorization
- Prohibited Activities & Fraudulent Conduct
- Misrepresentation of Services
- Penalties, Fines & Legal Action
- Content Standards & Community Rules
- Reporting & Enforcement
- Account Suspension & Termination
- Disclaimer of Liability
- Governing Law
- Contact & Dispute Resolution
Introduction & Acceptance
Welcome to NaijaFind. NaijaFind is a curated discovery platform that connects users with verified businesses, services, and experiences across Nigeria. These Terms and Conditions constitute a legally binding agreement between you ("User," "Contributor," or "Business Owner") and NaijaFind.
By accessing, browsing, creating an account, submitting a listing, or using any feature of NaijaFind — including its website, mobile app, or any affiliated service — you confirm that you have read, understood, and agree to be bound by these Terms in their entirety.
Who May Use NaijaFind
NaijaFind is open to all persons aged 18 years and above. Users under 18 may access the platform only with verifiable parental or guardian consent. By using the platform, you represent and warrant that:
- You are at least 18 years old or have obtained valid parental consent.
- All information you provide is accurate, current, and complete.
- You have the legal authority to agree to these Terms on behalf of yourself or any organization you represent.
- You will not use the platform for any unlawful, fraudulent, or unauthorized purpose.
- You will update your information promptly if any of it changes.
Business Listings — Ownership & Authorization
This is one of the most critical sections of these Terms. NaijaFind takes the authenticity of its listings with the utmost seriousness. Submitting a listing on NaijaFind is a declaration of authority and truthfulness.
🚫 You MUST NOT list a business that is not yours
- Submitting, claiming, or editing a listing for a business, brand, service, or establishment that you do not own, co-own, or have express written authorization to represent is strictly prohibited and constitutes fraud under Nigerian law and these Terms.
When submitting a business listing on NaijaFind, you affirm — under penalty of removal and legal action — that:
- You are the registered owner, a verified partner, or a formally authorized representative of the business being listed.
- You have the right to publish the business's name, address, photos, contact details, and service descriptions on a public platform.
- All details provided — including business name, address, categories, hours, and pricing — are accurate and up to date.
- You will update the listing promptly whenever any information changes (e.g., relocation, closure, change of ownership).
- You consent to NaijaFind's right to verify your listing through physical inspection, phone verification, or documentation request at any time.
Any person who lists a business they do not own or represent — including a competitor's business, a fictitious business, or a real business they have no authority over — will be subject to the penalties outlined in Section 6.
Prohibited Activities & Fraudulent Conduct
The following activities are strictly forbidden on NaijaFind and will result in immediate action including account termination, listing removal, and potential referral to law enforcement authorities.
🚫 Identity & Impersonation Fraud
- Listing, claiming, or managing a business under a false identity or using another person's credentials.
- Impersonating another business owner, NaijaFind staff, or any regulatory body.
- Creating multiple accounts to circumvent bans, suspensions, or review restrictions.
🚫 Listing Manipulation & Fake Reviews
- Submitting fake, misleading, or artificially inflated reviews — whether for your own listing or a competitor's.
- Coordinating with others to mass-report, mass-rate, or sabotage a competitor's listing.
- Offering payment, gifts, or incentives in exchange for positive reviews or ratings on NaijaFind.
- Using bots, scripts, or automated tools to interact with listings, reviews, or ratings.
🚫 Competitor Sabotage
- Deliberately listing a competitor's business with false or damaging information to harm their reputation.
- Claiming ownership of a competitor's listing without authorization.
- Submitting false "report an issue" complaints against legitimate listings in bad faith.
🚫 Scams & Dubious Activities
- Using NaijaFind as a front for scam operations, fraudulent services, or illegal solicitation.
- Advertising services that do not exist, using NaijaFind to collect deposits or payments fraudulently.
- Listing businesses involved in money laundering, illegal goods, unlicensed financial services, or any activity prohibited under Nigerian law.
- Redirecting NaijaFind users to phishing websites or collecting their personal data through deceptive means.
🚫 Platform Abuse
- Attempting to hack, scrape, reverse-engineer, or disrupt the NaijaFind platform.
- Uploading malware, spam links, or harmful content through listing descriptions, photos, or contact fields.
- Using NaijaFind data to build competing platforms without written consent.
Misrepresentation of Services
Accuracy is at the heart of NaijaFind. Users trust us to tell them the truth about what a business offers. Any deliberate or negligent misrepresentation of services causes real harm — to our users, to competing businesses, and to NaijaFind's credibility.
🚫 What counts as misrepresentation
- Advertising services, products, or amenities that the business does not actually offer.
- Publishing operating hours that are knowingly inaccurate, causing users to make wasted trips.
- Listing a price range significantly lower than the business's actual pricing to attract visits under false pretenses.
- Uploading photos that do not belong to or accurately represent the listed business.
- Claiming hygiene ratings, certifications (e.g., NAFDAC, SON, health certificates), or awards that have not been genuinely obtained.
- Describing the business as operating in a location it does not actually occupy.
- Inflating staff qualifications — e.g., claiming certified doctors, licensed engineers, or accredited professionals that are not on staff.
Business owners are responsible for keeping their listings accurate and up to date at all times. NaijaFind will notify business owners to update stale listings; failure to respond within 14 days may result in listing suspension.
Penalties, Fines & Legal Action
NaijaFind does not issue warnings for serious violations. The following penalty framework applies immediately upon confirmed breach. Penalties are cumulative and may be applied alongside legal referrals.
| Violation | Fine |
|---|---|
| Listing a business you do not own (first offence) | ₦5,000,000 |
| Listing a business you do not own (repeat offence) | ₦20,000,000 + legal referral |
| Deliberate misrepresentation of services | ₦500,000 |
| False certifications or credentials claimed | ₦8,000,000 + regulatory report |
| Fake or purchased reviews (any volume) | ₦100,000 per incident |
| Competitor sabotage (false claims or reports) | ₦25,000,000 |
| Operating a scam or fraudulent service via NaijaFind | ₦50,000,000 + full legal action |
| Impersonation of business owner or NaijaFind staff | ₦3,000,000 |
| Platform hacking or data scraping without consent | ₦100,000,000 + prosecution |
| Multiple fake accounts / ban evasion | ₦1,000,000 per account |
Content Standards & Community Rules
All content submitted to NaijaFind — including listing descriptions, photos, reviews, and comments — must meet the following standards:
- Truthful: Content must reflect reality. No embellishment, fabrication, or selective omission intended to mislead.
- Respectful: No hate speech, discriminatory language, harassment, or content targeting individuals based on ethnicity, religion, gender, or disability.
- Original: Photos and written descriptions must be your own or used with full legal permission. No copyright infringement.
- Legal: No content promoting illegal goods, services, substances, or activities.
- Family-appropriate: No explicit, adult, or graphic content unless the listing is in an appropriately gated adult category and complies with Nigerian law.
NaijaFind moderators review all submitted content and reserve the right to edit, remove, or reject any content that does not meet these standards — with or without prior notice to the submitter.
Reporting & Enforcement
NaijaFind operates a zero-tolerance enforcement policy for serious violations. Our moderation system operates as follows:
- Every listing includes a "Report an issue" link. Users may report inaccurate, fraudulent, or harmful listings at any time.
- All reports are reviewed within 48 hours. High-severity reports (e.g., fraud or scam allegations) are escalated within 4 hours.
- Confirmed violations trigger immediate listing suspension pending full investigation.
- Business owners accused of violations are notified and given 72 hours to provide a written response and supporting evidence.
- False or malicious reports made in bad faith are themselves a violation of these Terms and subject to penalties.
NaijaFind also employs proactive monitoring, including random re-verification of listings, algorithmic detection of review manipulation, and periodic audits of high-traffic listings.
Account Suspension & Termination
NaijaFind reserves the right to suspend or permanently terminate any account — with or without prior notice — for any breach of these Terms. Upon termination:
- All associated listings will be removed from the platform immediately.
- Any pending or outstanding administrative fines remain payable in full.
- The terminated user may not create a new account without written permission from NaijaFind.
- NaijaFind reserves the right to retain records of the violation for legal and compliance purposes.
- Appeals may be submitted to report@naijafind.ng within 14 days of a suspension notice. All appeal decisions are final.
Disclaimer of Liability
While NaijaFind takes all reasonable steps to verify the accuracy of listings, we cannot guarantee the completeness or real-time accuracy of all information on the platform. NaijaFind is not liable for:
- Any loss, injury, or disappointment arising from visiting a business listed on NaijaFind.
- Transactions, disputes, or agreements entered into between users and listed businesses.
- Changes in business quality, ownership, or operations that post-date our last verification.
- Third-party websites or services linked from any listing on the platform.
Business owners bear full responsibility for the accuracy and legality of their listings. Users exercise their own judgment when interacting with any business discovered on NaijaFind.
Governing Law
These Terms are governed by and construed in accordance with the laws of the Federal Republic of Nigeria. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Nigeria.
Relevant statutes include but are not limited to: the Cybercrimes (Prohibition, Prevention, Etc.) Act 2015, the Federal Competition and Consumer Protection Act 2018, the Nigerian Data Protection Regulation (NDPR), and the Companies and Allied Matters Act (CAMA) 2020.
Contact & Dispute Resolution
For questions about these Terms, to appeal a decision, or to report a violation, contact NaijaFind through the following channels:
General Enquiries: info@naijafind.ng
Legal & Violations: report@naijafind.ng
Report a Listing: Use the "Report an issue" link on any listing, or email report@naijafind.ng
Response SLA: All enquiries acknowledged within 48 hours; resolved within 14 business days.
NaijaFind encourages amicable resolution of disputes before escalation to legal proceedings. Mediation through a mutually agreed neutral party is preferred before litigation.
🇳🇬 Made in Naija, for Naija..
These Terms exist to protect our users, our business community, and everything NaijaFind stands for. When everyone plays fair, Naija wins.
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